Terms & conditions

These terms apply when you use this website, buy products from us, or book fitting or a service. The site is operated by Nova Tyres Pty Ltd (“Nova Tyres”, “we”, “us”). By placing an order or making a booking you agree to them.

Nothing in these terms limits your rights under the Australian Consumer Law — see Your consumer rights below.

You can order as a guest or create an account. If you create one, keep your password to yourself and let us know if you think someone else has used your account. You can reset your password at any time, which signs you out on every device.

• All prices are in Australian dollars and include GST.
• Fitting is charged per tyre by vehicle type, and optional services (like wheel alignment) are shown separately. Your total is confirmed in the cart and at checkout before you pay.
• Our stock is shared across all Nova stores, so you can choose any store. If the store you choose doesn't have everything on the shelf, we move it from another Nova store — this takes up to 7 days, and the fitting or pick-up dates you can choose start once it has arrived. If a product has to come from our supplier or is no longer available, we'll contact you.
• If a product is listed at an obviously incorrect price because of an error, we'll contact you before fulfilling the order, and you can choose to pay the correct price or receive a full refund.

Your order is accepted once payment is confirmed and we send your order confirmation, which is your tax invoice. Card payments are processed securely by Stripe — we never see or store your card details.

We may cancel an order and refund you in full if a product can't be supplied, if we suspect fraud, or if the product isn't suitable for the vehicle it's meant for (for example, the wrong load or speed rating).

• We don't deliver to homes. Online orders are fitted at, or picked up from, the store you choose. How fitting and pick up work.
• Choose your fitting time after checkout. You can reschedule or cancel a booking up to 2 hours before it starts from your account or your confirmation email; after that, please call the store.
• Please arrive on time. If you miss a booking, we'll hold your tyres and help you rebook.
• We'll inspect your vehicle before fitting. If we find a safety issue that means we can't fit safely (for example, damaged wheels or incompatible sizes), we'll talk you through the options before doing anything else.
• Changing wheel or tyre sizes can affect your vehicle's compliance — it's the owner's responsibility to check a modification is permitted.

Change-of-mind returns, cancellations, refunds and our tyre and workmanship warranties are set out on our warranty, returns & refunds page, which forms part of these terms.

Reviews and enquiries must be honest, about your own experience, and must not include offensive or unlawful content or other people's personal details. We check reviews before they're published and may decline or remove ones that don't meet these rules. By submitting a review you allow us to show it on our website with your first name and last initial.

To the extent permitted by law — and without limiting your rights under the Australian Consumer Law — we aren't liable for loss that wasn't reasonably foreseeable, or that results from misuse of a product, work done by others, or information you gave us that was incorrect (such as the wrong vehicle or tyre size). We aren't responsible for delays caused by events outside our reasonable control.

Content on this site, including text, logos and images, belongs to Nova Tyres or its suppliers and can't be copied for commercial use without permission. Don't misuse the site — for example, by trying to access other people's accounts or interfering with how it works. How we handle personal information is explained in our privacy policy.

These terms are governed by the laws of Victoria, Australia. We may update them from time to time; the version on this page when you place your order or booking is the one that applies to it.

Questions? Email info@novatyres.com.au, call 0402 338 805, or send us a message.