Privacy policy

Nova Tyres Pty Ltd (“Nova Tyres”, “we”, “us”) respects your privacy. This policy explains how we handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It applies to our website, our stores and our dealings with you by phone and email.

We only collect what we need to sell you tyres and wheels, fit them, and service your vehicle:

• Contact details — your name, email address and phone number.
• Vehicle details — such as make, model, year and registration, when you give them for a booking or enquiry.
• Orders and bookings — what you bought, the store, fitting and service bookings, and notes you add.
• Account details — if you create an account, your password is stored only as a one-way hash; we can never read it.
• Messages and reviews — enquiries you send us and product reviews you write.
• Technical information — your IP address and browser type, used for security (for example, to stop repeated sign-in attempts) and to keep the site running.

• To process your order, take payment and issue your tax invoice.
• To arrange fitting, pick up and service bookings, and remind you about them.
• To answer your enquiries and handle warranty claims and refunds.
• To run your account and show your order and booking history.
• To publish your product review (with your first name and last initial) once it's approved.
• To keep our site and systems secure and prevent fraud.
• To send you offers — only if you've opted in. Every marketing email has an unsubscribe link, and you can change your preference in your account at any time.

We don't sell your personal information. We share it only with:

• the store that fits or supplies your order;
• service providers who help us run the business — our payment processor (Stripe), our email delivery provider, and our website hosting and cloud storage providers — who may only use it to provide their service to us;
• tyre manufacturers, when needed to process a warranty claim; and
• authorities, where the law requires it.

Some of these providers may store data outside Australia. Where they do, we take reasonable steps to make sure they protect it to a standard consistent with the APPs.

We use only essential cookies that make the shop work. They're set by us, can't be read by scripts in your browser (httpOnly), and hold a random reference — not your personal details. We don't use advertising or cross-site tracking cookies.

Our store maps load map images from a third-party tile provider, which sees your IP address.

Your information is stored on secure servers and sent over encrypted (HTTPS) connections. Staff access is limited to what each role needs, and important changes are recorded in an audit log. Passwords are hashed, and accounts lock temporarily after repeated failed sign-in attempts.

We keep personal information only as long as we need it for the purposes above and to meet our legal obligations (for example, tax records), then delete or de-identify it.

You can see and update your details in your account. To request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete your account, email info@novatyres.com.au. We'll respond within 30 days. We may need to confirm your identity first.

If you have a question or a complaint about how we've handled your information, contact us at info@novatyres.com.au or call 0402 338 805. We'll investigate and reply within 30 days.

If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

We may update this policy from time to time. The latest version is always on this page, with the date it was last updated.